ORDER ACCEPTANCE: Pure Aqua, Inc. reserves the right to accept or reject an order request. Possession of a price sheet or a product catalog shall not be construed as an offer to sell the product listed. Pure Aqua sells wholesale only and does not sell to end users. These terms and conditions shall be considered a part of all accepted orders and accepted purchase orders.

CANCELLATION OR CHANGE OF ORDER: Orders are processed as they are received. Once an order is in process (or production), add‐ons (or change of orders) may hold up shipment of the original order (or build), or may be shipped as a separate order. Buyer’s add‐ons or changes to orders are subject to Pure Aqua acceptance. Cancellations are subject to Pure Aqua acceptance and may incur a 35% restocking fee.

CUSTOM EQUIPMENT: Custom equipment is subject to the terms and conditions detailed on the separate Pure Aqua quote form and may require a 35% down payment.

PRICES: Products are sold at prices currently in effect at time of order, and are ex works Santa Ana, CAUSA unless otherwise specified. Prices generally coincide with dated Pure Aqua printed price sheets and web site information. However, Pure Aqua reserves the right to change prices at anytime, without notice and without updating published material on our website or in print. Freight costs are for the customer’s account.

DELIVERY: Stock items distributed by Pure Aqua are generally shipped within 1 to 4 working days after receipt of order. Additional time is required on special orders, large orders, or items not stocked. Pure Aqua is not responsible for delays due to conditions beyond our control. Orders will be delayed, or not processed, where accounts are found delinquent and no arrangements have been made with the Credit Department to settle the account.

SHIPPING CHARGES: All shipments are ex works Santa Ana, CA‐USA, unless otherwise specified and shipping costs are the customer’s responsibility.

TERMS OF PAYMENT:
1. Via Wire Transfers
2. Via Letter of Credit (L/C)

• Letter of credit must be irrevocable, advised and confirmed through any MAJOR bank in the United States with draft payable at sight.
• Letter of Credit must state that all bank charges inside and outside the United states are to be
borne by the opener.

A minimum purchase requirement of $250 is necessary to help defer handling. OPEN ACCOUNT: To establish an open account, a complete credit analysis is required. This involves correspondence with you, your suppliers, and your bank. The time involved depends on the response time from the references you give us. You will be notified when your credit is approved. In the interim, all orders must be prepaid. NO OPEN ACCOUNT TERMS FOR CUSTOMERS OUTSIDE OF THE UNITED STATES.

 

DAMAGED MERCHANDISE: Pure Aqua is not responsible for damage or loss to a shipment by a freight carrier. Check shipments for damage before acceptance or note on freight bill "Subject to inspection for concealed damage." Consignee is responsible for filing a claim with the freight carrier for any and all damages or losses. Return of Damaged Goods will not be authorized.

ERRORS AND RETURN GOODS AUTHORIZATION: No returns will be accepted without prior authorization. Call Pure Aqua for an RGA number. Freight/shipping must be prepaid. An RGA not used in 30 days will expire. A return after that will be refused and invoice will be payable within terms. Special order goods are not returnable. All authorized returns are subject to a 35% restocking fee.

DEFECTIVE GOODS & WARRANTY PROCESSING: An item returned for warranty consideration without prior authorization will be refused. Call Pure Aqua for an RGA number. Pure Aqua and its manufacturers reserve the right to repair or replace defective merchandise. If pre‐warranty replacement merchandise has been sent and the warranted goods are repairable, the repaired product will be returned to you at our expense and the pre‐warranty invoice will be for your account. If the warranted product is not repairable, an offsetting credit invoice will be issued to your account. If the warranty consideration is denied, all expenses are for your account.

LIMITED WARRANTY: Products manufactured by Pure Aqua are warranted to be free of defects in material and workmanship for a period of one year from the system start up and commissioning, or fourteen months from the ship date, whichever comes first. Pure Aqua’s responsibility and liability shall be limited solely and exclusively to the replacement or the repair of parts manufactured by Pure Aqua and will not be liable for any cost arising from removal, installation, transportation or any other charges that may arise in connection with the warranty claim. Products and/or system components sold by Pure Aqua and manufactured by others are subject to the warranty provided by the manufacturer of said products and/or components and not by Pure Aqua’s warranty. Pure Aqua will not be liable for damage to products caused by incorrect operation, misuse, abuse, unauthorized alteration, repair, accident or if products were not installed and operated in accordance to the Pure Aqua operation and installation manual. Pure Aqua will not be liable for any incidental or consequential damages, losses, or expenses arising from installation, use or any other causes.

STATEMENT OF LIMITED PRODUCT WARRANTY
Products manufactured by Pure Aqua are warranted to be free of defects in material and workmanship for a period of one year from the system start up and commissioning, or fourteen months from the ship date, whichever comes first. Pure Aqua’s responsibility and liability shall be limited solely and exclusively to the replacement or the repair of parts manufactured by Pure Aqua and will not be liable for any cost arising from removal, installation, transportation or any other charges that may arise in connection with the warranty claim. Products and/or system components sold by Pure Aqua and manufactured by others are subject to the warranty provided by the manufacturer of said products and/or components and not by Pure Aqua’s warranty. Pure Aqua will not be liable for damage to products caused by incorrect operation, misuse, abuse, unauthorized alteration, repair, accident or if products were not installed and operated in accordance to the Pure Aqua operation and installation manual. Pure Aqua will not be liable for any incidental or consequential damages, losses, or expenses arising from installation, use or any other causes. Pure Aqua, Inc. and its suppliers reserve the right to repair or replace defective goods. All returns must be authorized. Defective product must be returned to Pure Aqua, Inc. obtaining a Returned Goods Authorization (RGA) number. All returns must be sent Freight Prepaid. All returns are subject to a 35% restocking fee.

PURE AQUA WILL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES, OR EXPENSES ARISING FROM INSTALLATION, USE, OR ANY OTHER CAUSES. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES; INCLUDING MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE, WHICH EXTENDS BEYOND THOSE WARRANTIES, DESCRIBED OR REFERRED TO THE ABOVE.

Where jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, the above limitation or exclusions may not apply.

For available options & specifications, please refer to this PDF Library Terms and Conditions of Sale